Sunday, December 17, 2017

CNAP Network Services

The project information is intended to aid senior clients, caregivers and health professionals in understanding what the community service program offers. The “Program/Service Definition” describes a core level of service provided by agencies that offer them.  “Who May Need It” is a guide to determine your needs. Each “Agency” may have different hours of service (for example, days, evenings, and/or weekends), and fees may apply for using the service. ”Seniors”, as used here, refers to individuals 60 years or older; however many agencies provide these services to older adults (55+) and adults with disabilities. “Caregiver”, in this context, refers to a family member, partner, friend or other person providing care and support to a senior.  

These definitions have been adopted and modified by the Central CCAC Doorways to Care project. The Toronto Central LHIN Community Navigation and Access Project (CNAP) has endorsed and adopted these definitions. (Please note that there may be waiting lists for some services.)

 

Program/Service Description

Who May Need It

Agencies

Fees/Range

Subsidy/Availability & Waiting Lists

 

 

 

Adult Day Program

Supervised and supported social and recreational activities for seniors who are physically frail or have challenges, at a location outside their home. Programs include meals, transportation to the program, and some personal care.

 

Think about anAdult Day Programif you are a senior who:

 

· wants to participate in supervised and supported social and recreational opportunities

 

Think about anAdult Day Programif you are a caregiver who:

 

· needs respite care for a senior who has dementia, cognitive impairment or is frail

 

Note:Some programs include evening and overnight options.

 

Baycrest Centre for Geriatric Care

Better Living Health & Community Services

Central Neighbourhood House

Dixon Hall Neighbourhood Services

Etobicoke Services for Seniors

Humber Community Seniors’ Services

Les Centres d’Accueil Héritage

Neighbourhood Link

Providence Healthcare

Reconnect Community Health Services

Second Mile Club of Toronto

SPRINT Senior Care

St. Stephen’s Community House

Storefront Humber

Warden Woods Community Centre

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Fees range from $10-$46 based on meals and overnight stay options.

 

Transportation is typically available for an additional fee

 

Subsidy available at some agencies. Please call them for more information.

 

Some agencies have waitlists of several weeks to several months.

 

 

 

CaregiverRelief

Support, counselling and education for caregivers.

May include advice and counselling. Support can be provided through home visits, visits in the community, or in a professional’s office.

It is offered to individuals and/or family members who are providing care and support for a senior.

 

Think aboutCaregiver Reliefif you provide care and support for a senior:

 

· Living with life limiting conditions at any stage of illness. May be offered to individuals, or through support groups and can include complementary therapies and expressive arts.

 

Alzheimer Society of Toronto

Baycrest Centre for Geriatric Care

Better Living Health & Community Services

Etobicoke Services for Seniors

Family Service Toronto

Hospice Toronto (who care for palliative clients)

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Philip Aziz Centre for Hospice Care

Providence Healthcare

Second Mile Club of Toronto

SPRINT Senior Care

West Neighbourhood House

St Stephen’s Community House

Warden Woods Community Centre

West Neighbourhood House

WoodGreen Community Services

Free

Typically no waitlists.

 

 

 

Case Management

Conducting an assessment, and planning and coordinating services to meet a senior’s needs, goals and expected outcomes. Service may be provided at a senior’s home or another location.

Think about Case Management if you are a senior or a caregiver:

 

· Who needs assistance to navigate and access needed services.

Baycrest Centre for Geriatric Care

Better Living Health & Community Services

Central Neighbourhood House

Dixon Hall Neighbourhood Services

Etobicoke Services for Seniors

Family Service Toronto

Haven Toronto

Hospice Toronto (palliative clients only)

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Neighbourhood Link Support Services

Parkdale Golden Age Foundation

Philip Aziz Centre for Hospice Care

Reconnect Community Health Services

Second Mile Club of Toronto

SPRINT Senior Care

St. Stephen’s Community House

Warden Woods Community Centre

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Free

Some waitlists of up to several months.

 

 

 

Community Dining

A nutritious meal for seniors, provided at a central location on pre-arranged days.

 

May include social, recreational, educational or wellness activities and transportation to and from the location.

Think aboutCommunity Diningif you are a senior:

 

· Who is interested in getting nutritious, community-based meals in a social environment.

East York Meals on Wheels

Etobicoke Services for Seniors

Harmony Hall Centre for Seniors

Haven Toronto

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Neighbourhood Link Support Services

Parkdale Golden Age Foundation

Second Mile Club of Toronto

SPRINT Senior Care

Storefront Humber

Warden Woods Community Centre

West Toronto Support Services

WoodGreen Community Services

Free-$9

Subsidy available at some agencies. Please call agency for more information.

 

Typically no waitlists.

 

 

 

Crisis Supportand Assistance

Support and assistance for a senior in a crisis situation including assessment, advocacy, planning and coordination of services with a follow-up plan to prevent further crises.

 

Think aboutCrisis Support and Assistanceif you are a senior:

 

· Who is experiencing stress or a crisis such as: being abused, the death of a spouse, retirement, loss of health or mobility, or institutionalization.

 

Alzheimer Society of Toronto

Baycrest Centre for Geriatric Care

Better Living Health & Community Services

Dixon Hall Neighbourhood Services

Etobicoke Services for Seniors

Family Service Toronto

Haven Toronto

Hospice Toronto (palliative clients only)

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Neighbourhood Link Support Services

Parkdale Golden Age Foundation

Philip Aziz Centre for Hospice Care

Second Mile Club of Toronto

SPRINT Senior Care

Reconnect Community Health Services

St. Stephen’s Community House

Warden Woods Community Centre

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Free

Typically no waitlists.

 

 

 

Exercise and Falls Prevention

Education and knowledge to seniors, caregivers, and the broader community about Exercise and Falls Prevention.

Think aboutExercise and Falls Preventionif you are a senior:

 

· Who has a fear of falling while taking a bath or shower, reaching into cabinets or closets, lifting or carrying hot objects, getting in and out of bed or chairs, getting dressed and undressed, getting on and off the toilet, etc.

 

· Who has foot problems such as corns, calluses, bunions and thick or ingrown toenails which can upset your balance and change the way you walk. This, in turn, can make you more susceptible to falls.

 

· Who has vision problems like glaucoma, blurred vision or cataracts. Aging eyes may also take longer to adjust from dark to light OR from light to dark.Vision problems like these can increase your risk of falling.

Alzheimer Society of Toronto

Baycrest Centre for Geriatric Care

Better Living Health & Community Services

Etobicoke Services for Seniors

Harmony Hall Centre for Seniors

Les Centres d’Accueil Héritage

Parkdale Golden Age Foundation

Providence Healthcare

SPRINT Senior Care

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Free

Typically no waitlists.

 

 

 

Foot Care

Helping a senior with the care and condition of their feet including monitoring for health conditions.

 

(May include chiropody, podiatry or the services of a foot care nurse. May include trimming toenails, monitoring the condition of their, feet and/or bathing and massaging their feet, dealing with calluses, open sores, or corns.)

Think aboutFoot Careif you are a senior:

 

· With such common foot problems as corns, calluses, bunions and thick or ingrown toenails.

 

Better Living Health & Community Services

East York Meals on Wheels

Haven Toronto

Harmony Hall Centre for Seniors

Providence Healthcare

Reconnect Community Health Services

SPRINT Senior Care

Storefront Humber

Warden Woods Community Centre

WoodGreen Community Service

$9-$46/ per-visit

Foot care clinics in the community.

 

Advanced notice for booking is typically required.

 

 

 

Friendly Visiting

Regular visits from a trained volunteer to a senior in their home, to provide companionship and social support.

May include light shopping or taking a senior out for activities.

Think aboutFriendly Visitingif you are a senior:

 

· Who has limited social contact, needs a confidential one-to-one companion, is ill and/or lonely and isolated in the community.

 

Better Living Health & Community Services

Central Neighbourhood House

Haven Toronto

Native Canadian Centre of Toronto

Neighbourhood Link

Parkdale Golden Age Foundation

Philip Aziz Centre for Hospice Care

Second Mile Club of Toronto

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Service

Free

Some waitlists of up to several months.

 

 

 

Health Promotion and Education

Education and knowledge to seniors, caregivers, and the broader community about providing care to seniors.

 

 

Think aboutHealth Promotion and Educationif you are a senior:

· Who wants to learn more about caring for yourself

 

Think aboutHealth Promotion and Educationif you are a caretaker:

 

· Who wants to learn more about taking care of your own needs

 

Alzheimer Society of Toronto

Baycrest Centre for Geriatric Care

Better Living Health & Community Services

ESS Support Services

Harmony Hall Centre for Seniors

Haven Toronto

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Parkdale Golden Age Foundation

Providence Healthcare

SPRINT Senior Care

WoodGreen Community Services

Free

Typically no waitlists.

 

 

 

Home Help or Homemaking

Assisting a senior at home with routine household activities.

 

Think aboutHome Help or Homemakingif you are a senior:

· Who needs some help with daily activitiessuch as light housekeeping, laundry (changing bedding, carrying laundry basket, folding}, light meal preparation (chopping vegetables, light meals), shopping (list pickup or shopping) or banking.

Better Living Health & Community Services

Central Neighbourhood House

Centres d’Accueil Héritage (CAH)

Dixon Hall Neighbourhood Services

Humber Community Seniors’ Services

Native Canadian Centre of Toronto

Parkdale Golden Age Foundation

Philip Aziz Centre for Hospice Care

Second Mile Club of Toronto

Student Assistance in North Toronto for Seniors

SPRINT Senior Care

Reconnect Community Health Services

Storefront Humber

Toronto Intergenerational Partnerships

Warden Woods Community Centre

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Free-$25

 

 

Subsidy available at some agencies. Please call the agency in question and ask for more information.

 

Most agencies charge a fee for this service.

 

Several agencies have waitlists ranging from a few months to over 6 months.

.

Home Maintenance and Repair

Seniors’ homes are repaired and maintained on an ad hoc, regular or occasional basis.

 

Think aboutHome Maintenance and Repairif you are a senior:

 

· Who finds it hard to maintain your lawn or garden or need help with heavy or seasonal housecleaning, window cleaning, etc.

Better Living Health & Community Service

Humber Community Seniors’ Services

Storefront Humber

Students Assistance in North Toronto for Seniors

Toronto Intergenerational Partnerships

Warden Woods Community Centre

WoodGreen Community Services

$10.00/hr to $25.00/hr

Typically no waitlists.

 

 

 

Hospice Care(Respite Care)

Information, education and support (physical, practical, emotional, social, spiritual, and bereavement) for seniors living with a progressive and life threatening illness, and for their caregivers, families and friends.

May be offered to individuals, or through support groups and can include complementary therapies and expressive arts.

Think aboutHospice or Respite Care if you are a senior:

 

· Living with life limiting conditions at any stage of illness and need advanced compassionate care.

 

· Seeking physical, practical, emotional, social, spiritual or bereavement assistance.

 

H=Hospice Care

R= Respite Care

 

Better Living Health & Community Services (H+R)

Dixon Hall Neighbourhood Services (R)

Central Neighbourhood House (R)

Etobicoke Services for Seniors (R)

Hospice Toronto (palliative clients only) (H+R)

Les Centres d’Accueil Héritage (H)

Native Canadian Centre of Toronto (H+R)

Parkdale Golden Age Foundation (R)

Philip Aziz Centre for Hospice Care (H+R)

Second Mile Club of Toronto (R)

SPRINT Senior Care (R)

Reconnect Community Health Services (R)

Storefront Humber (R)

West Neighbourhood House (R)

West Toronto Support Services (R)

WoodGreen Community Services (R)

Free-$25

Subsidy available at some agencies. Please call agency for more information.

 

Typically no waitlists.

 

 

 

Meals on Wheels

Nutritious meals delivered to seniors at their home. Meals are delivered by volunteers or staff who provide seniors with regular social contact and check on their safety.

May include hot meals, frozen meals, milk, bread, fruit and vegetable baskets or organic food baskets.

 

Think aboutMeals on Wheelsif you are a senior:

 

· Who is unable to prepare a meal for yourself.

 

· Aren’t able to stand long enough to prepare your meal.

 

· Get tired walking around a grocery store and unpacking grocery bags.

 

· Frequently order In fast food meals for delivery.

 

· Don’t normally prepare at least 2 meals per day which include all 4 food groups.

 

· Want a daily check-in to make sure you are okay.

 

This can be temporary or on an ongoing basis. (Meals are not suitable for anyone who is unable to feed themselves without help.)

Better Living Health & Community Services

Dixon Hall Neighbourhood Services

East York Meals on Wheels

Humber Community Seniors’ Services

SPRINT Senior Care

Reconnect Community Health Services

True Davidson Meals on Wheels

Warden Woods Community Centre

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Yorkminster Park Meals on Wheels

$4.95-$8.00

Subsidy available at some agencies. Please call the agency of interest for more information.

 

Typically no waitlists.

 

 

 

Medical Escort Service

Medical Escort Service provides accompaniment for clients with medical appointments. A trained staff, student or volunteer will accompany an individual by WheelTrans, agency transportation service, public transit, taxi or by foot to their appointment. (Transportation is arranged separately). The client is responsible for paying for the cost of the transportation. Advance notice is required and varies from agency to agency.

Think about aMedical Escort Service if you are a senior:

 

· Who requires assistance in getting to medical appointments.

Better Living Health & Community Services

Central Neighbourhood House

Etobicoke Services for Seniors

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Neighbourhood Link Support Services

Parkdale Golden Age Foundation

Second Mile Club of Toronto

SPRINT Senior Centre

Reconnect Community Health Services

Storefront Humber

Warden Woods Community Centre

West Toronto Support Services

WoodGreen Community Services

Free-$25

Subsidy available at some agencies. Please call agency for more information.

 

Some waitlists of several weeks to several months.

 

 

 

 

Personal Care or Personal Support

Helping seniors with personal hygiene and other activities of daily living.

 

 

 

Think aboutPersonal Care or Personal Supportif you are a senior:

 

· Who requires help such activities as dressing, bathing (hygiene, washing hair, dressing), feeding, or meal preparation.

 

· Who would like a reminder to take medication.

 

· Who is ineligible for free personal care services provided by the government through CCAC or wants to buy additional hours.

 

Better Living Health & Community Services

Central Neighbourhood House

Native Canadian Centre of Toronto

Parkdale Golden Age Foundation

SPRINT Senior Centre

Reconnect Community Health Services

Storefront Humber

West Neighbourhood House

West Toronto Support Services

 

 

 

 

Free-$40

Subsidy available at some agencies. (In some cases this is only an option for low-risk transfer clients from CCAC.) Please call the agency of interest for more information.

 

Some waitlists of up to several months.

 

 

 

Respitefor Caregivers

Provides caregivers with opportunities for respite from the responsibilities of caring for a senior.

Think aboutRespiteif you are a caregiver who needs temporary services for a senior in your care requiring any of the following:

 

· adult day program

 

· personal care

 

· homemaking

 

· hospice care

 

· medication monitoring

 

· social interaction

Baycrest Centre for Geriatric Care

Better Living Health & Community Services

Etobicoke Services for Seniors

Central Neighbourhood House

Dixon Hall Neighbourhood Services

Hospice Toronto (palliative clients only)

Humber Community Seniors’ Services

Parkdale Golden Age Foundation

Philip Aziz Centre for Hospice Care

Providence Healthcare

Reconnect Community Health Services

Second Mile Club of Toronto

SPRINT Senior Care

Storefront Humber

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Free-$24

 

 

 

 

Respite may occur in home or in community depending on the service.

 

Most agencies charge a fee for this service.

 

 

 

 

Security Check

Provides clients and their families with reassurance of their safety and well-being.

Think about aSecurity Checkif you need a home safety check or reminders:

 

· A regular phone call or face-to-face visit in a senior’s home to check on their safety and well-being.

 

· May also include reminders to take medications, help with shopping, errands, or other activities of daily living and telephone reassurance

 

Better Living Health & Community Services

Central Neighbourhood House

Dixon Hall Neighbourhood Services

East York Meals on Wheels

Etobicoke Services for Seniors

Humber Community Seniors’ Services

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Parkdale Golden Age Foundation

Second Mile Club of Toronto

Warden Woods Community Centre

West Neighbourhood House

West Toronto Support Services

Free

 

 

 

Typically no waitlists.

 

 

 

Shopping Assistance

Provides escorts to assist seniors shopping for groceries or medications. (Seniors are responsible for the cost of shopping items.)

Think aboutShopping Assistanceif you are a senior:

 

· Who needs an escort to go to a store and help with the purchase of groceries or medications.

Better Living Health & Community Services

Humber Community Seniors’ Services

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Parkdale Golden Age Foundation

Philip Aziz Centre for Hospice Care

Reconnect Community Health Services

Second Mile Club of Toronto

SPRINT Senior Care

Storefront Humber

True Davidson Meals on Wheels

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Free-hourly PSW rate

Some waitlists of up to several months.

 

 

 

Shopping List Pickup

Provides pickup and delivery of items in a shopping list. (Seniors are responsible for the cost of shopping items.)

Think about usingShopping List Pickupif you are a senior who wants:

 

· Grocery items to be picked up and delivered to your home by volunteer or grocer.

 

Better Living Health & Community Services

Central Neighbourhood House

Humber Community Seniors’ Services

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Parkdale Golden Age Foundation

Student Assistance in North Toronto for Seniors

Warden Woods Community Centre

Free-hourly PSW rate

Some waitlists of up to several months.

 

 

 

Shopping Trips

Round-trip transportation is provided to seniors going on shopping trips to malls or selected stores. (Seniors are responsible for the cost of shopping items.)

Think aboutShopping Tripsif you are a senior who wants to:

 

· Travel with groups of seniors from their homes to preferred shopping locations or malls and back home.

 

· Service may be available for individuals to preferred shopping locations.

 

Better Living Health & Community Services

Etobicoke Services for Seniors

Harmony Hall Centre for Seniors

Humber Community Seniors’ Services

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Neighbourhood Link Support Services

SPRINT Senior Care

Storefront Humber

West Toronto Support Services

Warden Woods Community Centre

West Neighbourhood House

WoodGreen Community Services

Free-$6 for transportation both ways

Typically no waitlists.

 

 

 

Snow Removal and Yard Work

Repairs and maintenance to a senior’s home, performed on an ad hoc basis as needed.

 

Think aboutSnow Removal and Yard Workif you are senior:

 

· Who finds it hard to maintain your lawn or garden or need help with snow shoveling or lawn maintenance.

Better Living Health & Community Services

Humber Community Seniors’ Services

Storefront Humber

Students Assistance in North Toronto for Seniors

Toronto Intergenerational Partnerships

Warden Woods Community Centre

WoodGreen Community Service

$7.50/hr to $21.50/hr

Typically no waitlists.

 

 

 

Social and Recreational Activities

Social and recreational activities for a range of seniors, from those who are very healthy, to those who need services to live independently.

 

Think aboutSocial and Recreational Activitiesif you are a senior:

 

· Are interested in taking part in exercise programs, wellness program, games, cultural events, outings and/ or crafts.

 

· Living with the effects of a stroke and are looking for an opportunity to interact with peers in a supportive stimulating environment.

 

 

 

Alzheimer Society of Toronto

Baycrest Centre for Geriatric Care

Better Living Health & Community Services

Dixon Hall Neighbourhood Services

ESS Support Services

Harmony Hall Centre for Seniors

Haven Toronto

Humber Community Seniors’ Services

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Neighbourhood Link Support Services

Parkdale Golden Age Foundation

Second Mile Club of Toronto

SPRINT Senior Care

Storefront Humber

Reconnect Community Health Services

St. Stephen’s Community House

Toronto Intergenerational Partnerships

Warden Woods Community Centre

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Free-$40/per year

Typically no waitlists.

 

Some programs have additional fees.

 

 

 

Social Work

Trained professionals providing support and counselling to help seniors, their families and other individuals to develop the skills and abilities to function as independently as possible.

 

Baycrest Centre for Geriatric Care

Better Living Health & Community Services

Central Neighbourhood House

Dixon Hall Neighbourhood Services

Etobicoke Services for Seniors

Family Service Toronto

Haven Toronto

Hospice Toronto (for palliative clients only)

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Neighbourhood Link Support Services

Parkdale Golden Age Foundation

St. Stephen’s Community House

Second Mile Club of Toronto

SPRINT Senior Care

Reconnect Community Health Services

Warden Woods Community Centre

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Free

Some waitlists of up to several months.

 

 

 

Supportive Housing for Seniors

Designated buildings with on-site personal care and support services for seniors.

Think aboutSupportive Housingif you are looking for:

 

· Onsite personal care which may include homemaking, light housekeeping, shopping, laundry, personal support, medication monitoring, social activities, nutrition programs, security checks, and planning and coordinating other services that enable independent living.

 

· Support service that may be available on a 24 hour basis.

 

Dixon Hall Neighbourhood Services

Etobicoke Services for Seniors

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Neighbourhood Link Support Services

SPRINT Senior Care

Reconnect Community Health Services

Storefront Humber

Warden Woods Community Centre

West Toronto Support Services

West Neighbourhood House

WoodGreen Community Services

Free-Market Price

 

 

 

 

Transportation

Rides for seniors who are unable to use public transportation and are not eligible for “WheelTrans”, York Region Mobility or other municipal transport programs.

May include escort assistance for frail seniors who need more “hands on” help and translation support.

Think aboutTransportationif you are a senior who:

 

· No longer drives

 

· Has difficulty taking the TTC

 

· Has difficulty getting to medical appointments, errands or social activities and programs

 

· Is interested in a weekly bus pick-up to a local grocery store or shopping centre

 

· Limits your travels in winter due to a fear of falling

 

Better Living Health & Community Services

Dixon Hall Neighbourhood Services

Etobicoke Services for Seniors

Harmony Hall Centre for Seniors

Humber Community Seniors’ Services

Les Centres d’Accueil Héritage

Native Canadian Centre of Toronto

Neighbourhood Link Support Services

SPRINT Senior Care

Reconnect Community Health Services

Storefront Humber

Warden Woods Community Services

West Neighbourhood House

West Toronto Support Services

WoodGreen Community Services

Free-$30

Subsidy available at some agencies. Please call agency for more information.

 

Most agencies are part of the Toronto Ride program.

 

Rates typically dependent on distance travelled.